FAQ's
A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:
Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.
© 2021 payhubie.com, All Rights Reserved.
payhubie.com is operated by HubPeople Ireland Limited
The Greenway, Block C Ardilaun Court, 112-114 St. Stephen’s Green, Dublin 2
The premium sites and services provided by us here at Payhubie allow a growing cohort of members across the globe to meet, match and explore the world of online dating.
Submit a Query
Why does my bank statement have a charge for payhubie.com?
“Why am I being charged?”
“I am trying to pay. Why is my card being declined?”
Banks can occasionally hold pending transactions due to regulatory checks, as our platform can be occasionally deemed as 'being of sensitive nature'. If you contact your bank to confirm your payment, you should be able to complete your upgrade.
If you decide that you no longer want to proceed with your paid, premium subscription, you are able to navigate to the Membership page of your site at any point, so as to cancel your chosen subscription.
“How do I cancel my subscription?”
Simply message STOP to 89595 to cancel any mobile billing payments.
“I pay via my mobile phone provider. How do I cancel?”
We welcome you to visit the Membership page at any point to view all membership upgrade options associated with your account on Payhubie's site.
“How can I pay for membership?”
As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.
“What are the benefits of VIP Membership?”
PayHub ie
When choosing your specific type of membership on any of Payhubie's sites, you have the option to opt-in to one of our premium subscriptions, for which there is a fee required to initiate the upgrade - this is why you are seeing a recent charge on your statement.
If you are able to provide our Customer Support team with the email address used to register for your initial account, we will be able to quickly and easily locate your original site of subscription on our system.
